To: Kevin Johnson, CEO
Starbucks: End clopens now!
Last year, Starbucks said it would no longer schedule baristas for back-to-back closing and opening shifts (or what we call "clopenings"). While it’s happening less, I was frequently scheduled for clopenings and I know from experience that eight hours between shifts is not enough time to rest. I’m asking Starbucks to end clopenings by giving partners 11 hours of rest between shifts in ALL U.S. stores.
Why is this important?
My life is hectic but I manage to make it all work. I go to school at night and -- until July -- worked two part time jobs to make ends meet. One of my jobs was working as a barista for more than 2 years at a Starbucks in New Haven, CT.
At Starbucks, I often worked back to back closing and then opening shifts - with 7 or 8 hours between shifts. Among Starbucks baristas this is known as a "clopening." Last year, my store didn’t have a manager so I was clopening more than 6 times a month! Lately, because of my second job, I clopened 1-2 times a month. And because of high turnover in the store, my boss started scheduling me wherever they needed me instead of taking into account my second job and school schedules.
In July, I was called in to work at the last minute, even though I was needed at my other job. My manager wrote me up because I was unable to get a replacement for a time I wasn't even scheduled for. This isn’t right - my time counts.
And when the store was understaffed on closing shifts, I was forced to stay even later than my scheduled shift in order to make sure the store was ready to open for the morning rush. Because I was frequently scheduled for clopening shifts, I got just 4 or 5 hours of sleep a night. I was doing all I could to get ahead, but Starbucks’ scheduling practices made me question whether that was possible and I parted ways with Starbucks.
Even though I no longer work there, I know I am not the only partner struggling with these issues. I want to help all my former coworkers by asking the company to give workers 11 hours of rest between shifts in all U.S. stores, across the board so we aren’t at the mercy of individual managers
Many of us have different experiences at Starbucks, depending on our manager. Please join me in asking Starbucks for consistent protections across the company, starting with healthy schedules across the board.